Shipping policy

Fulfillment Time

·       Orders are fulfilled within 24–72 hours, Monday through Friday.

·       We do not fulfill orders on Saturdays, Sundays, or public holidays.

·       During peak seasons, such as holidays, fulfillment may experience 1–2 business day delays.

Standard Delivery Times

·       USA: 7–14 business days

·       Australia, NZ & Oceania: 6–10 business days

·       Canada: 3–12 business days

·       Europe & UK: 5–15 business days

·       Latin America: 9–16 business days

·       Other countries: 11–20 business days

Note: Delivery times are estimates only. Actual transit time depends on the courier service and customs clearance processes.

Shipping Fees

·       Free standard shipping on orders over $50 USD.

·       Orders under $50 USD incur a flat rate shipping fee of $4.95 USD.

Tracking Your Order

·       Once shipped, you will receive an email with your tracking number.

·       If you haven’t received tracking information or if your tracking number isn’t working, contact us at info@wowstuffiez.com.

Customs and Import Duties

·       International orders may incur customs or import taxes. These charges are the buyer’s responsibility.

·       WOW Stuffiez is not liable for packages refused due to customs charges.

Shipping Address Errors

·       Please double-check your shipping details before placing an order.

·       If an error is discovered, contact us immediately at info@wowstuffiez.com.

·       We cannot guarantee address changes after your order has shipped and are not responsible for orders delivered to incorrect addresses entered at checkout.

Lost or Stolen Packages

·       If tracking shows "delivered" but you haven’t received your package:

o   Check with neighbors, around your property, or your building’s mail area.

o   Wait 1–2 business days, then contact your local courier with your tracking number.

·       WOW Stuffiez Room is not responsible for lost or stolen packages once delivery is confirmed.

·       For added security, we recommend selecting expedited or insured shipping.

Packages Delayed or Lost in Transit

·       If your tracking shows no updates for 25 days, your order is considered lost in transit.

·       Contact us at info@wowstuffiez.com and we’ll promptly issue a replacement.